Effective date: September 30, 2025
Website: https://coboflooring.com
Contact: enquiry@coboflooring.com
Cobo Flooring (“Cobo Flooring,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website, you agree to this Policy.
1) Information We Collect
a) Information you provide
- Contact details (e.g., name, email, phone) when you submit forms, request quotes, or contact us.
- Project details you share (room sizes, flooring type, budget, location, images).
- Business information for trade accounts (company name, role, tax/VAT details).
- Newsletter sign-ups or event registrations (if offered).
b) Information collected automatically
- Usage data: pages viewed, time on page, referring/exit pages, click paths.
- Technical data: IP address, browser, OS, device type, language, approximate location (city/region).
- Cookies and similar technologies (see Cookies & Tracking).
c) Information from third parties
- Analytics partners (aggregated traffic/engagement insights).
- Advertising partners (if ads are enabled).
- Payment/fulfillment providers (if you make a purchase or deposit online).
2) How We Use Information
We use information to:
- Provide quotes, samples, appointments, and customer support.
- Operate, maintain, and improve the site, products, and services.
- Understand what content and products are most useful and measure performance.
- Detect, prevent, and address fraud, security, or technical issues.
- Communicate with you about inquiries, orders, and updates you request.
- Comply with legal obligations and enforce our terms.
Legal bases (EEA/UK visitors): consent (non-essential cookies, marketing), legitimate interests (analytics, site security, responding to requests), contract (quotes/orders), legal obligations.
3) Cookies & Tracking Technologies
We use cookies, local storage, and similar tech to remember preferences, perform analytics, and (if enabled) support advertising. Some cookies are essential to the site; others are optional.
Your choices:
- Use your browser settings to block or delete cookies.
- Google Analytics opt-out: https://tools.google.com/dlpage/gaoptout
- Google ad preferences (if ads are shown): https://adssettings.google.com
4) Analytics
We may use Google Analytics (including GA4) or similar services. These providers may set/read cookies and collect usage data and IP addresses. Reports we access are typically aggregated and de-identified.
Learn more:
- Google Privacy & Terms: https://policies.google.com/privacy
- How Google uses partner-site data: https://policies.google.com/technologies/partner-sites
5) Advertising (If Enabled)
If advertising is enabled, we may use Google AdSense or similar networks to display ads and measure their performance, including interest-based ads that use cookies or device identifiers.
- Manage Google ad settings: https://adssettings.google.com
- Google Ads Privacy: https://policies.google.com/technologies/ads
Where required, we will display a consent banner and honor your choices for ad cookies.
6) Payments & Orders (If Applicable)
If you make a purchase, deposit, or pay an invoice online, your payment is processed by a third-party payment processor. We do not store full card numbers. The processor’s use of your data is governed by its own privacy policy. We receive limited payment metadata (e.g., transaction status) to fulfill your order.
7) Sharing of Information
We do not sell personal information. We may share information with:
- Service providers/Processors: hosting, analytics, security, email, customer support, payment processing, shipping/sampling—only as needed to perform services for us.
- Legal & safety: to comply with law, enforce policies, or protect rights, safety, and property.
- Business transfers: as part of a merger, acquisition, or asset sale, subject to this Policy.
8) Data Retention
We retain personal information as long as necessary for the purposes described (e.g., quotes, orders, support, legal/accounting requirements). Analytics data may be kept in aggregated or de-identified form for longer.
9) Security
We use reasonable technical and organizational measures to protect information. However, no method of transmission or storage is 100% secure.
10) International Transfers
Our service providers may process data in countries other than your own. Where required, we implement appropriate safeguards (e.g., standard contractual clauses) to protect your information.
11) Your Rights & Choices
Depending on your location, you may have rights to:
- Access, correct, or delete your personal information.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
- Data portability (receive a machine-readable copy).
To exercise rights, contact enquiry@coboflooring.com. We may need to verify your identity.
California (CCPA/CPRA) Notice
California residents may request:
- Access to categories and specific pieces of personal information collected.
- Deletion or correction of personal information (subject to exceptions).
- Information about disclosures and “sharing.”
- To opt out of “selling” or “sharing” personal information (as defined by law).
We do not “sell” personal information for money. If we use cross-context behavioral advertising via cookies, that may be considered “sharing.” Where applicable, we will provide a “Do Not Sell or Share My Personal Information” link and/or honor recognized opt-out preference signals. Submit requests at enquiry@coboflooring.com.
EEA/UK
You may contact your local supervisory authority. Our primary contact for privacy matters is enquiry@coboflooring.com.
12) Children’s Privacy
Our site is not directed to children under 13 (or under 16 in some regions). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us to request deletion.
13) Email Communications
If you subscribe to updates or request quotes, we may send you transactional or service messages. You can unsubscribe from promotional emails at any time via the link in the email or by contacting us.
14) Third-Party Links
Our site may link to external websites. We are not responsible for their content or privacy practices. Review their policies before providing personal information.
15) Do Not Track
There is no industry standard for responding to “Do Not Track” (DNT) signals; we do not currently respond to DNT. We will update this Policy if that changes.
16) Changes to This Policy
We may update this Policy from time to time. The “Effective date” above indicates the latest revision. Significant changes may be highlighted on the site.
17) Contact Us
Questions or requests about this Policy or your personal information:
Email: enquiry@coboflooring.com